Innovation
H is for Hospital
Alfred Health Emergency delivers emergency care at two hospital sites. At our Sandringham campus, approximately 30% of our patients are children. We identified an opportunity to enhance our patient experience when it comes to communicating essential information to our young patients.
Effective communication is essential for a child's experience in the emergency room and can shape their perceptions of healthcare settings and professionals. We believe that positive and reassuring information-sharing can make a world of difference, especially for children who are new to healthcare environments.
H is for Hospital project is a 5-part video series designed to improve the paediatric patient experience in the Emergency Department. Watch our videos below and tell us what you think.
